Return Policy
Understanding your refund rights
Scope of This Policy
This policy sets out the return, exchange and refund terms for TEMPNOW's digital document services, disclosed to you before you complete your purchase as required by consumer protection and electronic commerce law.
The supplier of these services, and the party responsible for handling returns and refunds, is Churchill Digital, the licensed entity trading as TEMPNOW. Our licence details and registered address are available on request. This policy forms part of our Terms of Service.
Nothing in this policy removes or limits the statutory rights the law gives you as a consumer. Where any term of this policy conflicts with those rights, your statutory rights prevail.
Digital Content Delivered on Purchase
Our documents are generated and delivered to you immediately once payment is confirmed. Because the service is performed in full at your express request at the moment of purchase, a delivered document cannot be returned or exchanged simply because you have changed your mind.
Disclosed Before You Pay
This limitation is shown to you before you confirm payment. By completing checkout you acknowledge that the document is generated and supplied immediately, and that no return right applies to a document that is delivered as described.
If Your Document Is Defective or Not as Described
A document must match the description and specifications shown at the time of sale and be fit for the purpose disclosed to you, which is reference and informational use. If it is not delivered, cannot be opened, is corrupted, or does not match what was advertised, you are entitled to a remedy at no additional cost.
Your Remedy
- Re-delivery, regeneration or repair of the affected document at no charge
- Replacement with an equivalent document where repair is not possible
- A refund of the amount you paid where repair or replacement is not possible or does not resolve the defect
Approved refunds are made without undue delay to the same payment method used for the original purchase, in the currency in which that payment was charged. We do not issue refunds in cash or to a different card or account. Nothing here affects your right to raise the matter with your card issuer or bank.
Invoices and Pricing
Each purchase is confirmed with an invoice that itemises the document supplied, the amount paid and any tax charged. The price shown at checkout is the final amount payable, inclusive of applicable taxes; no further charge is added after you confirm your order.
Complaints and Escalation
If you believe a document is defective, not as described, or was not delivered, contact us at support@tempnow.xyz or through the contact form on this website, with your order and invoice number and a description of the problem. We will review your complaint and respond to you in writing.
If we cannot resolve your complaint, you may refer it to the competent consumer protection authority, or to the competent courts, without giving up any statutory right. An Arabic version of this policy is available on request and prevails in any proceedings before those authorities.